Call Recording Minutes Addon Subscription
Cloud One’s 10,000 Call Recording Minutes Addon is designed to enhance how your business communicates and manages conversations. Integrated seamlessly into the Business Communication Suite, this subscription enables the automatic or on-demand recording of calls across your entire organization. With up to 10,000 minutes of secure cloud-based storage, your team can revisit conversations for training, quality assurance, dispute resolution, and compliance. Recordings are accessible through a centralized dashboard with advanced search and playback options, ensuring you always find what you need quickly. Whether you're a customer service team improving response quality or a manager tracking client discussions, this addon gives you full visibility into daily communication, without disrupting your workflow. It also supports data retention policies, encryption, and controlled access to protect sensitive information.
Feature Highlights
- View an organized list of recorded calls with clear timestamps.
- Instantly play back recordings via the Cloud One Web, Mobile, or Desktop communication clients.
- Enjoy PCI-compliant one-touch call recording, pause or resume recording during live calls securely and easily.
- Set detailed recording rules by extension, trunk, call queue, or conference.
- Customize prompts or add discreet beeps to meet internal or external compliance needs.
- Pause and resume recordings without notifying the other party, ideal for sensitive moments.
- Use a centralized dashboard to search, play, download, or delete recordings with ease.
- Free up space automatically by configuring auto-deletion for older recordings.
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