Semi-Managed Yeastar PSE Hosting Subscription
What standard features are included
✅ Standard Telephony features
✅ Single tenant on its own dedicated Cloud One hosting or self hosted
✅ Capacity upgrade Increments of 4SC or 10 Users
✅ Admin Portal with supervisor rights
👉 Customer will have supervisor role to self manage & provide low level support
👉 Admin Access that requires technical expertise to setup & high level support will be done by Cloud One
✅ Initial System Setup
✅ Initial 5 User Training
✅ Initial Yealink Phone Setup
📆 3 Year Contract
✅ Locally hosted at Africa Data Centre Nairobi & Raxio Data Centre Kampala
✅ 15 Data Centre located in South Africa, Thailand, Singapore, Canada, Germany, Ireland, UK, Italy, France, USA , Bahrain, Australia
✅ Call recording - As per system data disk capacity
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
👉Proof of Kenyan residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio as per Yeastar PSE license limit
✅ Boss-Secretary call screening
✅ Call accounting and billing with scheduled email reports
✅ Inbound Call Center with custom wallboard
✅ Inbuilt Hotel Management
✅ Voicemail Transcription: Requires integration with Google Cloud Speech-to-Text Service
- WhatsApp API
- Facebook Messenger
- CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
- Helpdesk: Zendesk and Zoho Desk
- Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
- Database Contacts Sync Microsoft SQL
- File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
- 💲 Video Conferencing, WebRTC Video Calls - Optional Ultimate Plan
- 💲 Active Directory - Optional Ultimate Plan
Special features:
✅ Monthly , Quarterly & Annual Billing Options for Cloud One hosting
✅ 2 Call Queues configuration during initial setup
✅ 2 Custom IVR Prompts during initial setup
✅ 5-40 Discounted Support tickets per year & renews annually
👉Ticket quantity varies as per system capacity & quoted separately
👉Ticket quantity varies as per system capacity & quoted separately
Only available to Semi Managed Customers for 3 Year Contact
One Issue per ticket
Optional Add-Ons
💲Up to 100+ Cloud One Virtual Phone Numbers
Optional recycling every 3 months for Debt Collection Agencies
💲 Additional Discounted Support Tickets beyond bundled annual tickets
💲 Load Talk time for outbound calling after initial talktime depletion
💲 Up to 100+ Cloud One Numbers
Optional recycling every 3 months for Debt Collection Agencies
Available Billing : Monthly, Quarterly & Annual
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System Capacity
