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BCS Elite Enterprise Plan Annual License - User Based

BCS Elite Enterprise Plan Annual License - User Based

Install Business Communication Suite Enterprise Plan either on your hardware server or as a virtual IP PBX within a local data center to take complete control over the communication infrastructure. Enjoy the perfect blend of reliability, flexibility, and control.

  • Hardware server: Dell EMC PowerEdge
  • Virtualize with VMware, Hyper-V, KVM, or Proxmox
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Cloud One Business Communication Suite Enterprise Plan Annual Licence - User Based

Make way for both your internal & external business communications. Cloud One BCS tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system and UC&C functions to impress your customer, empower your agents, and elevate your business.

 


Automated Call Distribution

Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.

Automated Call Distribution

Time-based RoutingChoice-based Routing with IVRACD QueuingSimultaneous Call Distribution (Ring All)Fixed-Order Call Distribution (Linear)Rotary Call Distribution (Rrmemory) 


Agent & Supervisor Portal

Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.

 

Drag & Drop Call ManagementDrag & Drop Call ManagementVisualized Active & Waiting CallsVisualized Active & Waiting CallsComplete View of Agent StatusComplete View of Agent StatusReal-time Queue Metrics DisplayReal-time Queue Metrics DisplayRole-based Feature Access ControRole-based Feature Access Control




Instant Performance Snapshot

Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.

 

16 Key Performance Metrics16 Key Performance MetricsReal-time MonitoringReal-time MonitoringFlexible Calculation Time FrameFlexible Calculation Time FrameCustomizable WidgetsCustomizable Widgets

Multi-screen DisplayMulti-screen Display

Stronger Data, Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

Better Customer Service Starts Here

Enriched call center functionalities to help you deliver exceptional customer services.



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Add self-service options Add self-service options

Combine automated IVR with self-service prompts to let customers help themselves without agent intervention and speed up the call flow.



Fine tune the call flow Fine tune the call flow

Spot queue traffic trends at a glance in Queue Panel and adjust agent staffing and call dispatching in time to boost call center efficiency




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Set SLA for quality assurance

Set SLA for quality Assurance

Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold

Customize waiting experience
Customize waiting experience
 

Proactively serving waiting customers with helpful information – the estimated wait time, queue position, and custom announcement.

Access agent monitoring
Access agent monitoring
 

Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in and call recording functionality.

Conduct satisfaction survey
Conduct satisfaction survey

Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports


P-Series PBX System Call Center Features and Plans

Conduct satisfaction survey Premium call center features are only available with P-Series Enterprise Plan subscription.


Interactive Voice Response (IVR)

Call Queue

Queue Ringing Strategies

Time-based Call Routing

Self-Service Prompts

Music on Hold

Custom Announcements

In-Queue & Estimated Wait Time

Post-Call Surveys

Queue Panel Conduct satisfaction survey

Dynamic & Statistic Agent

Agent Login/Logout

Agent Pause/Unpause

Call Presence (Agent Status)

Status Message

Drag & Drop to Manage Calls Conduct satisfaction survey

Call Monitoring

Call Recording

Wallboard Conduct satisfaction survey

Service Level Agreement (SLA) Conduct satisfaction survey

Alerts & Notifications Conduct satisfaction survey

Real-Time Reporting  Conduct satisfaction survey

Historical Reports Conduct satisfaction survey

Agent Call Summary Reports Conduct satisfaction survey

Queue Performance Reports Conduct satisfaction survey

Customer Satisfaction Reports Conduct satisfaction survey

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