Services

Only available to Managed Customers
Discounted Support Ticket / Issue / 15 minute
One Issue per ticket
*Paid Discounted Support Tickets are valid for 1 year

2 Hours Training for 1 Supervisor )Minimum)

2 Hours Training for 5 Agents (Minimum)

1 Hour Training for 1 Operator / Telephone Receptionist (Minimum)

1 Hour Training for 5 Users (Minimum)

Hourly Billing basis
One Issue per ticket
*Paid Support Tickets are valid for 1 year

Annual Subscription License in USD only.
*Channel based Pricing
Software Subscription Licenses are payable 100% in advance

Annual Subscription License in USD only.
Pricing based on number of concurrent calls
Subscription Licenses are payable 100% in advance

Software License Pricing Impact under TLAA 2024 (Kenya)
The Tax Laws Amendment Act, 2024 (“TLAA”, “the Act”) w.e.f 27 December 2024 has resulted in a 20% price increase.

Annual Subscription License in USD only.
Pricing is based on the number of concurrent calls, including internal and external calls.
Software Subscription Licenses are payable 100% in advance

Software License Pricing Impact under TLAA 2024 (Kenya) The Tax Laws Amendment Act, 2024 (“TLAA”, “the Act”) w.e.f 27 December 2024 has resulted in a 20% price increase.

Setup Fee for each Supported IP phones setup for Cloud One Business Communication Suite.
​👉 Setup does not include user training

ZERO CAPEX and flexible recurring costs
Dell Cloud Servers including Premium SSD & Intel Processors

Creation of upto 250 characters per IVR or On Hold Prompt to the correct format accepted by the PBX
👉Does not include any configuration on the communication system

Top Up for Cloud One Phone Numbers / Toll Free Numbers

Fully managed PBX service
Centralized management and support

Country Presence SIP Trunk configuration will be done by certified experts

Easy, Instant and Secure Remote Management & monitoring for Software PBX, Appliance and FXS gateway
Annual Subscription is charged per device
✅Optional Cloud One Secure SSL Certificate ie customer.cloudone.co