Interactive Voice Response(IVR) & On Hold Prompt Creation

Interactive Voice Response (IVR)

IVR systems act as automated phone attendants, guiding callers through a series of voice prompts and menu options. These prompts could range from directing callers to the appropriate department (e.g., "For sales, press 1; for support, press 2") to gathering information (e.g., "Please enter your account number"). By effectively utilizing IVR, you can streamline call routing, reduce hold times, and provide 24/7 accessibility to your customers.

On-Hold Voice Prompts are the messages played to callers while they are waiting on hold. These messages should be engaging and informative, preventing frustration and potentially even converting waiting time into a marketing opportunity. Examples include company updates, product promotions, or simply a brief message expressing appreciation for the caller's patience.